frequently asked questions
Dia Creationz is a 100% online jewellery brand, so you can shop from the comfort of your home, anytime, anywhere. Simply visit our website or DM us on Instagram to place your order. 🤍
Yes, we offer Cash on Delivery across most serviceable pincodes in India. Simply select COD at checkout and pay when your order is delivered to your doorstep. 🛍️
At Dia Creationz, every piece is carefully checked before dispatch. We accept returns or exchanges only in cases where the product is damaged during transit, subject to our return policy.
We take great care while packing every order, but in the rare case that your jewellery arrives damaged, please DM us within 24 hours of delivery with a clear unboxing video. Our team will review the issue and assist you with a replacement.
Orders are generally delivered within 4–7 business days across India. Delivery may be faster in metro cities. Once your order is dispatched, you'll receive a tracking link to keep an eye on your parcel. 📦
Absolutely! 🤍 Dia Creationz is a genuine online jewellery brand, and we've had the pleasure of serving hundreds of happy customers. You can check our customer reviews, feedback, and tagged posts on Instagram to see their experiences. Your trust and support mean the world to our small business. ✨
Anti-tarnish jewellery is designed to resist the dulling, darkening, and loss of shine that can naturally occur when jewellery comes into contact with air, moisture, humidity, and everyday skin oils. It helps slow down the oxidation process and keeps your jewellery looking beautiful for longer with proper care. 🤍
Yes! ✨ We have a wide range of anti-tarnish jewellery, although not every piece in our collection is anti-tarnish.
We make every effort to capture our jewellery as accurately as possible. However, slight variations in colour, finish, or appearance may occur due to photography lighting, editing, and different screen or display settings.
To keep your Dia Creationz jewellery looking beautiful and sparkling for longer, we recommend:
• Keep your jewellery away from water, perfumes, sprays, and harsh chemicals.
• Store each piece in an airtight box or pouch when not in use to help protect it from moisture and tarnishing.
• After wearing, gently wipe your jewellery with a soft, dry cotton cloth to remove any residue and maintain its shine.
We're always happy to help! 🤍 You can reach our team through:
📞 Call or WhatsApp: 09867356956
📩 Instagram: Send us a DM on our official Instagram page
Our team will be happy to assist you with your queries, orders, or product-related questions.
